How UNI Transformed a Jewelry Store’s Sourcing Process
UNI Diamonds revolutionized this Midwest US-based jewelry store’s operations, providing instant access to over 1.3 million diamonds and turning a fragmented, slow process into a seamless, one-click solution.
The result? Faster decisions, more deals closed, and customers who keep coming back.
Introduction
Specializing in custom diamond orders, this Midwest US-based jewelry store found itself scrambling to secure stones. Outdated sourcing methods and reliance on multiple vendor platforms created inefficiencies that made it hard to meet customer demands.
Challenges Before Joining UNI
Before adopting UNI, the store faced several critical issues with their sourcing process, particularly when it came to quickly securing stones. Without a reliable, streamlined platform, they often couldn’t deliver stones in time to close deals, which directly impacted their customer service.
The store’s reliance on outdated diamond platforms turned seamless orders into time-consuming vendor chases. Hours were spent contacting vendors, only to find many stones unavailable. This slow process of confirming availability, negotiating prices, and handling paperwork caused delays and impacted their ability to serve clients.
In-store customers also felt the effects. With limited options due to a lack of real-time availability, some customers went elsewhere. The absence of visuals made assessing stone quality difficult, and manual tracking through Excel led to errors and further delays. These challenges resulted in missed sales and weakened their competitive edge.
Experience with UNI
When they discovered UNI, they quickly saw how the platform could solve many of the problems they were facing. Right from the start, they were impressed with how intuitive and efficient the platform was compared to the previous platforms they had been using. What had previously taken hours now could be done with just a few clicks.
Access to an Expansive Diamond Inventory
With UNI, the store could immediately access a large inventory of over 1.3 million diamonds. This allowed them to confidently show customers real-time options and provide clear timelines for delivery. The ability to instantly confirm availability helped retain customers who otherwise might have gone elsewhere.
High-Quality Visuals for Confident Decision-Making
One of the most impactful features was the availability of high-quality images and videos for every stone. This visual clarity was a game changer. The store no longer had to wait days to assess a diamond or rely on vendor descriptions. They could view each stone instantly, reducing the risk involved in sourcing and speeding up their decision-making process.
Centralized Vendor Management
UNI brought order to the chaos by uniting the store’s 40+ vendor relationships into one smooth, centralized platform, allowing them to focus on serving customers rather than juggling supplier calls. This simplified their workflow significantly. UNI’s user-friendly design allowed them to adjust quickly, and soon UNI became the primary tool they used to manage their diamond sourcing needs.
Fast and Reliable Shipping with Malca-Amit
Another major benefit was the fast and reliable shipping, which was included through UNI's partnership with logistics powerhouse Malca-Amit. In the past, slow shipping times had led to lost deals and delays in fulfilling customer orders. Now, with quick shipping integrated into the purchase process, they could deliver diamonds to customers faster than ever before, consistently meeting or exceeding their deadlines.
Conclusion
UNI revolutionized the jewelry store’s operations by delivering instant access to over 1.3 million diamonds, transforming their sourcing process into a seamless, one-click solution. With real-time availability, simplified vendor management, and fast, reliable shipping, UNI empowered them to secure stones faster, close more deals, and delight customers like never before.
Looking ahead, the store plans to continue using UNI to meet their diamond purchasing needs and is even considering listing some of their aging stock on the platform to further expand their business. UNI has proven to be a valuable partner, not just in solving their sourcing challenges, but also in positioning them for future growth and success.
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