How Fast, Free Malca-Amit Delivery Changed Everything for a Belgian Wholesaler
This Belgium-based diamond wholesaler was tired of slow, expensive deliveries from India and a buying process that felt more complicated than it needed to be. Relying on their Mumbai office meant delays, high shipping fees, and frustrated customers. Since joining UNI Diamonds, every order now arrives fast and free through Malca-Amit, often the very next day. In a 4-month period throughout 2025 alone, they’ve already purchased over 360 stones totaling more than $300,000. With quicker delivery, better pricing, and fewer logistics to manage, they’ve gained happier customers and more time to focus on growth.
Introduction
This Belgium-based diamond wholesaler had a sourcing process that relied heavily on their Mumbai office. While the setup technically worked, it created more problems than solutions. Every order required coordination across time zones and long-distance shipping, which added both delays and costs. Stones took days to arrive, customers grew impatient, and managing expectations became a constant challenge.
Challenges Before Joining UNI
Slow Deliveries and Unhappy Customers
Before joining UNI, this wholesaler relied on their Mumbai office to handle all sourcing. While it gave them access to stones, it also created constant delays. Deliveries into Belgium were slow across the board, with orders regularly taking several days to arrive. Shipping was expensive, timelines were unpredictable, and customers often lost patience waiting for their stones.
A Time-Consuming Buying Process
The buying process itself added more friction. Each order required calls, negotiation, and follow-up. And even after all that, there was no guarantee the stone was still available, leading to wasted time and missed opportunities.
It became harder to serve customers efficiently or stay competitive in a fast-moving market.
They needed a faster, more reliable way to source stones directly into Belgium without the back-and-forth. That’s when they discovered UNI Diamonds.
Experience with UNI
Fast, Free Delivery with Malca-Amit
One of the biggest advantages since joining UNI has been the delivery experience. Every stone is shipped through Malca-Amit, insured, tracked, and completely free. For a business that used to wait days for stones to arrive from India, this has been a major shift. “I can place an order on Thursday and have it in hand by Friday,” they shared. That kind of turnaround has eliminated delays, helped them meet customer expectations, and even saved a few relationships that might have been lost due to slow fulfillment. Delivery is no longer something they worry about, it’s become a competitive advantage.
A Seamless Platform Built for Efficiency
UNI made the buying process easier from the start. There are no hidden fees, no need to negotiate, and no guessing whether a stone is really available. Each listing includes videos, images, and certificates so they can confidently evaluate stones before making a purchase. They primarily use the web platform during the workweek and switch to the mobile app on weekends, giving them the flexibility to act on deals in real time, whether they’re at the office or not. It’s a system that matches the pace of their business and keeps them one step ahead.
Better Pricing Without the Extra Costs
Before UNI, it wasn’t just the stones that were expensive, it was everything around them. Shipping fees, platform costs, and slow processes all added up. With UNI, the pricing is transparent and competitive, and shipping is completely free. The wholesaler noted that it’s rare to find a better deal elsewhere once all the costs are considered. And with access to UNI Data tools like Smart+, they can double-check that a price is fair before purchasing. The result is more control, stronger margins, and better deals for their customers.
Support That’s There When You Need It
Although they’re largely self-serve, the wholesaler knows help is always close by. The UNI team has been responsive whenever support was needed, whether for tracking a shipment, checking a stone, or answering questions about the platform. That balance between independence and support has made it easy to stay in control without ever feeling stuck. “UNI allows me to always be on the ball and ready for the next deal,” they said, and now, they actually can be.
Conclusion
UNI Diamonds has completely reshaped how this Belgian wholesaler sources and delivers stones. What used to be a slow, expensive process is now fast, cost-effective, and easy to manage. With every order shipped quickly and securely through Malca-Amit, they no longer face delays or added shipping fees. Their customers receive stones faster, and the business runs smoother.
In just a 4-month period of 2025, they’ve already purchased over 360 stones totaling more than $300,000, and that’s out of 853 total orders placed on UNI so far since they joined. Now, they’re beginning to explore the selling side too, with 36 stones currently listed. For them, UNI isn’t just a trading platform, it’s a smarter way to work.
With fast delivery, competitive pricing, and an experience that fits their pace, they have no plans to go back to the old way of doing things.
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